Help & Info

Here you can find out more about EnergySW, where our energy comes from and things like how to give your meter readings.


Lean more about EnergySW

In this section you’ll get your questions answered on everything from who is EnergySW and how to switch to us, to how Direct Debits work and how to give meter readings

Go to FAQs


Handy tools for our customers

Looking for a guide on how to read your meter, or more information on Pay As You Go? You're in the right place

Go to guides

Press centre

Find our latest press releases here

Get the latest news on EnergySW in our press centre

Go to our press centre

Get in touch

Need more information? If our FAQs and guides don't tell you everything you need to know, please get in touch. 


By phone - 0800 408 6716

We are open Monday to Thursday 8am - 8pm, Friday 8am - 7pm and Saturday 9am - 2pm 

By email -

Our offices

EnergySW c/o OVO Energy

1 Rivergate Temple Quay




Got an Emergency?


Want to complain?

If you'd like to make an official complaint, please explain what's troubling you so we can understand what's gone wrong - you can call us, write to us, come to our office or click here to email us.

We'll get back to you within 5 working days (hopefully sooner) and try to sort it out for you

Tell us about a problem


If you want to know more about our complaints procedure please click here